How to get the product?
The order is sent/delivers inside of the stated period stipulated for the service of delivery chosen in the act of the confirmation of the order. The delivery services inform the stated period stipulated for the delivery of the requested product with regard to the region where this will be deliver. Some products have the delivery time informed in the description.
Shipping
The value of shipping is calculated automatically in the process of confirmation of the purchase.
Delivery Time
7 Days
Warranty
LUXJOIAS warranty covers only manufacturing defects.
Products that are worn by misuse, damaged, dented, scratched and dirty are not entitled to warranty.
The warranty does not cover breakage or falling rocks.
Factors that impair a jewel: sweat, cosmetics, perfumes, hair chemicals, cleaners, abrasives and chemicals.
See our FAQ for more information on care and cleaning tips.
Politics of Exchange and Returns
In respect to the code of the consumer for sells on line and telemarketing, our store will change any product that does not have it in accordance with your expectations or presents defect in the stated period of until useful 7days. We do not exchange or accept return of products purchased in the Promotion/Sale.
It refuses the delivery of merchandises in case that the packing is damaged or violated, therefore we will provide a new remittance.
For purchases of graduation rings, wedding rings, pendants and petitions with photo-products due to manufacturing its own custom, it is not possible to return because to be made especially for your request.
In your first purchase with us the delivery of the products will be confirmed by the receipt of delivery signed for the proper purchaser/addressee not being accepted the act of receiving for third.
From the second purchase customer will be able to choose a legal representative sending email with full name, ID that will be able to receive the merchandise in the address of the delivery.
To return merchandises, always uses the original packing, including all the products and accessories that will go to return. Please not to forget mainly the bill of sale.
We can refuse the devolution case the merchandise it has use vestiges or it has been damaged.
In the case of exchanges of products, the customer bears the cost of sending via EMS or FEDEX.
And with the cost of returning via EMS or FEDEX are paid by the customer.
Only the cases of exchange because some defect in the product, or sending wrong parts are fully funded by our company, having no cost to the client about this.
Reimbursement of amounts
The value of the product will be refunded according to the method of payment used to purchase and where they meet the conditions described above.
Credit Cards
The reversal may occur in up to two (2) subsequent invoices. This procedure is the responsibility of managing the card used.
The request for reimbursement must be made by e-mail stating the reason. The period begins from the moment we receive your email.
Billet Banking and Debit online
The reversal will be done in the current account within 10 (ten) working days, at a discount of $ 5.00 fee for each billet. No credit will be granted to third parties and savings account.
The request for reimbursement must be made by e-mail stating the reason and bank details (Name of Grantee and SFC should be the name of the application, Bank Name, Branch and Current Account). The period begins from the moment we receive your email.
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