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Frequently Asked Questions Frequently Asked Questions
  1. Questions

    1. How to buy ?


    2. How to pay?


    3. Guarantee


    4. Shipping


    5. Packaging


    6. Gift Wrapping


    7. Finding the right ring size for your finger


    8. Generic recommendations


    9. Cleanness of jewels


    10. How to use a discount coupon or promotional code?


    11. Caring for your jewelry bio / eco jewelry


    12. List of Gifts


    13. Symbols of the Professions for Rings and Pendants Graduation


  1. Questions

    1. How to buy ?

      Choose your jewelry preferred, click on the picture to get more details and click on the button ADD TO CART to add on your shopping cart.

      1º Step
      In the page of your shopping cart to checkout your order click on the button CHECKOUT.

      2º Step
      In the next page you will have 2 options for choose New Customer or Customer:
      - New Customer: Click on the button Continue and fill the form to make easy your next shopping and where you will can check your history of your previous purchases.
      - Customer: Type your e-mail and password and click on the button Continue, in cas you don't remember your password, click on the link Password forgotten? Click here.

      3º Step
      You will be redirected to the page informations about delivery, select one option and click on the button Continue.

      4º Step
      In the next page you will choose your payment method, after choose one option, click on the button Continue.

      5º Step
      You will be redirected for the page Confirmation of Order, check your order and click on the button Continue to Finish your purchased.

      Feel free to contact us for any questions.
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    2. How to pay?

      Credit Card:
      We accept card Visa, MasterCard and American Express. We remember that the total of your purchases with credit card must be inside of the limit that the administrator of the card supplyed. For your security, after the purchase we do not file the data of your credit card in our database.

      Important: For purchases through credit card the order will have to be made on behalf of the bearer of the credit card that is being used in the purchase, as well as the delivery address must be match. In case that necessary information add about you, one of our representatives will enter in contact.

      Wire Transfer:
      Bank of America

      Paypal:
      For your bigger comfort all your purchase can be paid through Paypal and with credit card Visa, Master and American Express.
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    3. Guarantee

      We send with the Jewelry purchased, a Certificate of Authenticity of Yellow Gold or White Gold 18K. - 0,750.
      No guarantee breaks and defects from your misuse.

      LUXJOIAS warranty covers only manufacturing defects.

      Products that are worn by misuse, damaged, dented, scratched and dirty are not entitled to warranty.

      The warranty does not cover breakage or falling rocks.

      Factors that impair a jewel: sweat, cosmetics, perfumes, hair chemicals, cleaners, abrasives, chemicals, pool and ocean.

      See our FAQ for more information on care and cleaning tips.


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    4. Shipping

      Brasil
      The value of shipping is calculated automatically in the process of confirmation of the purchase.

      World Wide
      The value of shipping is calculated automatically in the process of confirmation of the purchase.

      International Shipping Out of Brazil
      Please note that customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment when it comes to their country. Charges for customs clearance must be paid by you directly to the shippoing company of your country. Unfortunately, we have no control over these cases.

      Insurance
      Please be advised that all orders are shipped with insurance coverage of the total value of purchase. Realizing sign of rape to receive your order, deny it and then contact us.

      Guaranteed Delivery
      When sending product we notify you by email with the link to the online delivery tracking directly on the website of the carrier Correios / EMS / FedEx. Check out pictures of tracking deliveries made ​​by our customers who successfully bought in our shop.


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    5. Packaging

      Our products are accompanied by pack of black velvet color for jewelry in 18k gold 0750


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    6. Gift Wrapping

      We have a package in crochet and handmade custom to jewelry. Check out the photo example:


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    7. Finding the right ring size for your finger

      Method 1
      You can find the right size of circle through a ring that you already got.

      Method 2
      To measure the width of your finger:

      1. Rolls a fine strap of paper, line or piece of string in the finger
      2. Marks the measure of the circumference, leaving no slack, and can not leave too tight
      3. Measures the wire strained on a ruler
      4. consults the table below and sees the right size of circle equivalent

      Table

      Brazil Centimeters Diameter USA Japan Europe
                 
      1 4,10 - - - -
      2 4,20 - - - -
      3 4,30 - - - -
      4 4,40 - - - -
      5 4,50   - - -
      6 4,60 14.86 4 7 6.68
      7 4,70 - - - -
      8 4,80 15.27 4 ½ 8 7.97
      9 4,90 15.7 5 9 9.32
      10 5,00 16.1 5 ½ 10 ½ 10.58
      11 5,10 16.51 6 12 11.87
      12 5,20 - - - -
      13 5,30 16.92 6 ½ 13 13.16
      14 5,40 17.35 7 14 14.51
      15 5,50 - 7 ½ 15 15.76
      16 5,60 - - - -
                 
      Brazil Centimeters Diameter USA Japan Europe
                 
      17 5,70 18.19 8 16 17.15
      18 5,80 18.59 8 ½ 17 18.4
      19 5,90 18.99 9 18 19.66
      20 6,00 19.41 9 ½ 19 20.98
      21 6,10 19.84 10 20 22.33
      22 6,20 - - - -
      23 6,30 20.24 10 ½ 22 23.59
      24 6,40 20.68 11 23 24.97
      25 6,50 21.08 11 ½ 24 26.22
      26 6,60 - - - -
      27 6,70 21.49 12 25 27.51
      28 6,80 21.89 12 ½ 26 28.77
      29 6,90 22.33 13 27 30.15
      30 7,00 - - - -
      31 7,10 - - - -
      32 7,20 - - - -
      33 7,30   - - -

       


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    8. Generic recommendations

      - As all jewelry should be kept with great care and caution to always remain beautiful.

      - Avoid to use or store, put your jewelry on jewelry or other hard surface so that no friction with the other one, causing hazards in the picture. If you store your jewelry along with other pieces, wrap it in soft tissue.

      - The contact with iodine can modify the coloration of jewels. Have people whom a bigger iodine concentration has in your sweat. This can leave darkened jewels more, although to be a fact rare. To come back the original color, it it must be submitted to new burnishing.

      - It is usual in jewelry, but it is a situation that can vary from agency to agency. It can be caused by adverse reactions of the body, stress, sweat, contact with cosmetics, chemicals, medicines, etc ...)

      - The contact with mercury, very common in thermometers, can leave white jewels. To come back the original color, it it must be submitted to a fire spurt in controlled temperature, dived in sulfuric acid, polishing for electronic and burnished process. If this step will not be taken in skillful time, in the maximum in until 24h, the part can not have recovery, therefore the mercury attacks the gold league.

      - Flannel Magic: a flannel with a special chemical that keeps the brightness of flat pieces of silver. Can also be used in gold. Is not indicated the use of flannel in chains, parts and flat stones. The flannel should not be washed in order not to lose its chemistry.
       

      - Why do silver jewelry darken when used by some people and not others?
      The problem is in some gases. The jewel darkens because it forms a layer of silver sulphide, which is dark in color. It appears due to the reaction of silver with sulfur compounds in the environment, usually gases. One such compound is the sulfuric gas that appears when there is something in putrefaction. Sulfur dioxide, caused by the burning of gasoline by cars, also causes the reaction.

      "Sweat is another substance that helps silver to darken." It basically consists of water and dissolved salts. The salts, especially sodium chloride, help the surface of the jewelry to mix with sulfuric gas or sulfur dioxide, facilitating the dark layer forming reaction.


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    9. Cleanness of jewels

      - Not to boil jewels in water with detergents. The heat can modify the color and the brightness of the stones or dilatar metals.

      - To wash the parts that contain precious rocks in water lightly not very hot and neutral detergent, using one brushes soft to rub them. To rinse in water lightly not very hot and to dive in alcohol to follow. Leaves to dry on paper handkerchiefs.

      - Precious stones, except emeralds, generally they must be clean in mixture of ammonia and cold water, in equal parts. To leave of gravy for half hour, to remove and to use a soft brush for rub them, to pass quickly in the water with ammonia and to leave to drain on paper handkerchief, without rinsing.

      - Parts in chorale to readquirem the brightness when rubbed with a cotton absorbed in terebentina or gasoline of low octanagem (common). The chorales in a general way are sensible to the raised temperatures more and the components that exist in cosmetics and laquês. With the time and use, the color will be able to empalidecer. - Turquoise, opal and agates they are porous and they must not have contact with water and oil. They must be clean with flannel or suede. Only the turquoise, will be very dirty, could be clean with a little of alcohol.

      - Gold chains they are shining when left of gravy per some minutes in water mixture with rinsed sodium bicarbonate and later in pure water.

      - For being formed for organic substances, the pearls the alterations are citizens. They are very sensible to acid, sweat, cosmetics and laquê. The best way to clean them is to use a well soft flannel or cotton, mainly soon after the use. To also use a neutral soap and distilled cold water, but not to leave of gravy. To rinse well and to dry with a cloth or soft paper.

      - Emeralds they are clean with neutral soap and distilled water. To wash delicately, to rinse and to dry without rubbing, to prevent that the attrition generates heat and harms the treatment given during the stonecutting of the stone.
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    10. How to use a discount coupon or promotional code?

      Choose your jewelry preferred, click on the picture to get more details and click on the button ADD TO CART to add on your shopping cart.

      1º Step
      In the page of your shopping cart to checkout your order click on the button CHECKOUT.

      2º Step
      In the next page you will have 2 options for choose New Customer or Customer:
      - New Customer: Click on the button Continue and fill the form to make easy your next shopping and where you will can check your history of your previous purchases.
      - Customer: Type your e-mail and password and click on the button Continue, in cas you don't remember your password, click on the link Password forgotten? Click here.

      3º Step
      You will be redirected to the page informations about delivery, select one option and click on the button Continue.

      4º Step
      In the next page you will choose your payment method and type in the text box your discount coupon or promotional code, after choose one option, click on the button Continue.

      5º Step
      You will be redirected for the page Confirmation of Order to getting your discount coupon or promotion code, check your order and click on the button Continue to Finish your purchased.

      Feel free to contact us for any questions.
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    11. Caring for your jewelry bio / eco jewelry

      The eco bio jewels or jewelry are made with materials extracted from nature, inspired by the Brazilian handicrafts.

      Take some care, so their bio has greater durability jewel:
      • Do not apply perfum or cream, where the piece had been in direct contact;
      • Do not soak the piece in water, or some chemicals;
      • Keep your part in a dry place. Do not store in plastic or wooden box, closed;
      • The silver and a metal that oxidizes very quickly, so after use, wipe with a flannel biojoia its dry and clean, to remove the natural fat of the skin, contact with creams, etc.. Save flannel wrapped in clean paper or silk. When oxidized much to clean it, can be used cleaners silver, found in JEWEL SHOP;
      • Avoid leaving his play dropped because some items, like mother of pearl, crystal and ostrich egg shell in, you may break.

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    12. List of Gifts

      Why create a Gift List ?

       

       

      You can create a list of Wedding or Anniversary and send to your friends.

       

       

       



      How to find / buy a Gift List ?

      01. Access the Link GIFT LIST
      02. Enter the name, surname, select a list and click the Search button
      03. Click the line for the current list to view products
      04. When viewing the list select the checkbox to buy the product and click "Move to Cart"
      05. The product will be delivered after confirmation of payment to the address registered by the holder of the Gift List

       

       

       



      How to create a Gift List ?

      01. Access the Link GIFT LIST
      02. Click the button CREATE LIST
      03. Create an account or a new customer enter your Login and Password
      04. Type the First Name, Last Name, Date and select the type of list
      05. After creating the list, visit the pages of the products of interest and click the Add to List
      06. Promote LUXJOIAS www.luxjoias.com.br or www.luxjoias.com to your friends and tell then your Gift List is available for viewing.

       

       

       

       



      How to edit a Gift List ?

      01. Access the Link GIFT LIST
      02. Click the button MY ACCOUNT
      03. Enter your Login and Password for Client
      04. In line with the current list click on "Change how to add products to list" to change the display mode to Add / Edit products to Gift List

       

       

       

       



      How to view the products already was purchased from my Gift List ?

      01. Access the Link GIFT LIST
      02. Click the button MY ACCOUNT
      03. Enter your Login and Password for Client
      04. In line with the current list click "Show"

       

       

       

       



      How to edit / remove products from my Gift List ?

      01. Access the Link GIFT LIST
      02. Click the button MY ACCOUNT
      03. Enter your Login and Password for Client
      04. In line with the current list click "Edit / Remove"

       

       

       

       


       

       


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    13. Symbols of the Professions for Rings and Pendants Graduation

      1º Grau   2º Grau   Administração & Marketing   Administração Ambiental

       

      Administração com Ênfase em Computação   Administração com Ênfase em RH   Administração de Empresas   Administração de Negócios Imobiliários

      Administração Hospitalar   Administração Pública   Agronegócio   Agronomia

      Análise de Sistemas   Arquitetura   Artes Cênicas e Teatro   Artes Plásticas

      Assistente Social   Astronomia   Auxiliar de Enfermagem   Bacteriologia e Patologia Clínica

      Balé   Biblioteconomia   Bioclínica   Biologia

      Biomedicina   Bioquímica   Bombeiros   Cabeleireira

      Ciências Aeronáuticas   Ciências Agrícolas   Ciências Atuariais   Ciências Contábeis

      Ciências da Computação   Ciências Físicas e Biológicas   Ciências Naturais   Ciências Navais

      Ciências Políticas   Ciências Sociais   Comerciário   Comércio Exterior

      Comissário de Bordo   Computação   Comunicação   Comunicação Social e Publicidade

      Corretor de Imóveis   Costureira   Decoração   Desenho e Comunicação

       Desenho Técnico   Design de Interiores   Design de Moda   Design de Produtos

      Design Gráfico   Dietista   Direito   Ecologia

      Economia   Economia Doméstica   Edificações   Educação Artística

      Educação Física   Eletrônica   Enfermagem   Engenharia Aeronáutica

      Engenharia Agronômica   Engenharia Ambiental   Engenharia Arquitetônica   Engenharia Civil

      Engenharia da Computação   Engenharia de Agrimensura   Engenharia de Alimentos   Engenharia de Produção

      Engenharia de Produção de Hardware e Software   Engenharia de Produção Plena   Engenharia de Segurança do Trabalho   Engenharia de Telecomunicações

      Engenharia Elétrica   Engenharia Eletro-Técnica   Engenharia Ferroviária   Engenharia Florestal

      Engenharia Industrial   Engenharia Mecânica   Engenharia Mecatrônica   Engenharia Metalúrgica

      Engenharia Naval   Engenharia Química   Estatística   Estética e Cosmotologia

      Esteticista   Estudos Sociais   Farmácia   Farmácia Bioclínica

      Filosofia   Física   Fisioterapia   Fonoaudiologia

      Fotografia   Gastronomia   Geografia   Geologia

      Gestão de Cidades   Gestão de Negócios   Gestão de Planejamento Ambiental   Gestão de Trânsito

      Gestão em Logística   Gestão em RH   Gestão em Serviços de Saúde   Gestão Empresarial

      Gestão Estratégica das Organizações   Gestão Financeira   História   Hotelaria

      Instrumentação Cirúrgica   Jornalismo   Laboratorista   Letras

      Logística   Logística com Ênfase em Transportes   Magistério   Marketing

      Matemática   Matemática Atuarial   Matemática Industrial   Medicina

      Medicina Nuclear   Medicina Veterinária   Meteorologia   Moda & Estilista

      Música   Mùsico   Musicoterapia   Normal Superior

      Normalista   Nutrição   Obstetrícia   Odontologia

      Oficial de Justiça   Ótica   Pedagogia   Piloto Aéreo

      Polícia   Pré-Primário   Processamento de Dados   Professor de Música

      Programador   Propaganda, Marketing e Publicidade   Protético   Psicologia

      Psicologia Clínica   Psicopedagogia   Publicidade   Químico

      Químico Industrial   Quiropraxia   Rádio e TV   Radiologia

      Relações Internacionais   Relações Públicas   Sanitarista   Saúde Comunitária

      Saúde Ocupacional   Secretária   Secretariado   Secretariado Executivo

      Segurança Pública   Sistema de Informação   Sociologia   Tecelão

      Técnico Agropecuário   Técnico de Alimentos  Técnico em Administração   Técnico em Enfermagem

      Técnico em Estética   Técnico em Metalúrgica   Técnico em Processamento de Dados   Técnico em Rádio

      Tecnólogo de Produção Mecânica   Tecnólogo em Gestão Ambiental   Tecnólogo em Gestão de Industria de Petróleo e Gás   Tecnólogo em Gestão Estratégica e Organização

      Tecnólogo em Gestão Financeira   Tecnólogo em Informática   Tecnólogo em Raio-X   Tecnólogo em RH

      Tecnólogo em Turismo e Hotel   Telecomunicações   Telefonista   Telegrafista

      Teologia   Terapia Ocupacional   Terceira Idade   Turismo

      Turismo e Hotelaria   Veterinária  Web Design   Zootecnia


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Bestsellers
01.Piercing 18k White Gold Nose Point Light Mini with 2001 Zirconia Stone

02.Pendant Silver for recording Photo 18 mm x 16 mm

03.Silver pendants for recording picture 30mm x 21mm

04.Silver pendants for recording picture 15mm x 19mm

05.Pendantes of Steel for recording picture 15 mm / 3 g

06.Gold pendants for recording picture 18 mm x 16 mm

07.Gold pendant for recording picture 12 mm

08.Graduation Ring Around 18K Gold 0750

09.Steel Pendant Happiness, Love, Peace and Harmony

10.Silver Cross Pendant 925 Plain Palito

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Bridal Rings in Yellow Gold and White Gold 18k 0750 Jewellery for baby / child Rings Dating or Appointment
 
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