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Warranty, Shipping & Returns

How to get the product?
The order is sent/delivers inside of the stated period stipulated for the service of delivery chosen in the act of the confirmation of the order. The delivery services  inform the stated period stipulated for the delivery of the requested product with regard to the region where this will be deliver. Some products have the delivery time informed in the description.

The value of shipping is calculated automatically in the process of confirmation of the purchase.
In case of return for reshipment requires the payment of shipping again and if there are return taxes, on request.

International Shipping Out of Brazil
Please note that customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment when it comes to their country. Charges for customs clearance must be paid by you directly to the shippoing company of your country. Unfortunately, we have no control over these cases.

Delivery Time
The freight term is calculated automatically in the process of confirming the purchase.


Guaranteed Delivery
When sending product we notify you by email with the link to the online delivery tracking directly on the website of the carrier Correios / EMS / FedEx. Check out pictures of tracking deliveries made ​​by our customers who successfully bought in our shop.


LUXJOIAS warranty covers only manufacturing defects.

All parts have 1 year factory warranty.

All parts with baths / veneers are hypoallergenic.

Products are worn by misuse, dark, yellow, stain, rust, damaged, dented, scratched and dirty are not entitled to warranty.

The warranty does not cover breakage or falling rocks.

Factors that impair a jewel: sweat, cosmetics, perfumes, hair chemicals, cleaners, abrasives, chemicals, pool and ocean.

See our FAQ for more information on care and cleaning tips.




Politics of Exchange and Returns
In respect to the code of the consumer for sells on line and telemarketing, our store will change any product that does not have it in accordance with your expectations or presents defect in the stated period of until useful 7days.
We do not exchange or accept return of products purchased in the Promotion/Sale or Used. All products are shipped with a return stamp. Do not remove this label if you think you may want to return the product. This label must be present and unaltered for any returns. We do not accept returns without this seal in the product. If you removed the return label we can not accept return due to violation of the seal.
It refuses the delivery of merchandises in case that the packing is damaged or violated, therefore we will provide a new remittance.

For purchases of graduation rings, gold, white gold, silver, gold plated and steel, photographed jewelry, necklace / pendant with name and solitations of products due to their own custom manufacture, it is not possible to perform the return due to be specially manufactured and exclusively for your purchase. In exchange of alliances in gold and white gold with engraving the product obtains a loss of 25% of the value due to changes in the material of the product.

To return merchandises, always uses the original packing, including all the products and accessories that will go to return. Please not to forget mainly the bill of sale.

We can refuse the devolution case the merchandise it has use vestiges or it has been damaged.

In the case of exchanges of products, the customer bears the cost of sending via EMS or FEDEX.
And with the cost of returning via EMS or FEDEX are paid by the customer.
Only the cases of exchange because some defect in the product, or sending wrong parts are fully funded by our company, having no cost to the client about this.







Reimbursement of amounts
The value of the product will be refunded according to the method of payment used to purchase and where they meet the conditions described above.

Credit Cards
The reversal may occur in up to two (2) subsequent invoices. This procedure is the responsibility of managing the card used.
The request for reimbursement must be made by e-mail stating the reason. The period begins from the moment we receive your email.

Billet Banking and Debit online
The reversal will be done in the current account within 10 (ten) working days, at a discount of $ 5.00 fee for each billet. No credit will be granted to third parties and savings account.
The request for reimbursement must be made by e-mail stating the reason and bank details (Name of Grantee and SFC should be the name of the application, Bank Name, Branch and Current Account). The period begins from the moment we receive your email.


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